Posting a chat here with Adobe support. To say the least, I'm frustrated and annoyed. Short version, I work on both a work laptop and a personal laptop. For awhile I had a paid Adobe cloud account that my work paid for. I shared the login on both my laptops as I sometimes did work on my personal laptop.
At some point, I no longer needed the login and my work stopped paying for it. I uninstalled the apps on both computers. You'd think that would be the end of it.
Later, I needed to do some photo editing for a personal project and I realized that I had an old trial version of Adobe photoshop that I still had. When I tried to use it, the software told me that I was logged into my old work account on the cloud and that it was deactivated.
I went to Adobe and tried logging out. Didn't work.
Things got weird when I turned off my internet connection and tried again. It still said that I was logged into my work account. How was that possible? I was offline and my apps had been deleted!
Things got wierder when after some digging, I found the AdobeCloudCleanerTool which has multiple options including one for specifically cleaning your Adobe ID. I used it, multiple times. Searches on my computer for anything Adobe related turned up nothing.
But guess what? I still got the message, offline, that I couldn't use the trial because I was still logged into my work account.
This was three or fours in and I was getting frustrated. I put it aside and picked the project up again this morning and contacted customer support. The following is my FOUR HOUR chat with them.
